Refund policy
Last updated: 8-11-26
At Zayrano Store, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we will work with you to find an appropriate solution.
1. Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Incomplete
- Different from what was described
- Missing an item
- Or you received the wrong product
please contact us as soon as possible after delivery.
Send us:
- Your order number
- A description of the issue
- Clear photos or a short video showing the problem
After reviewing the issue, we may offer an appropriate solution, which can include a replacement, repair where applicable, or refund.
2. Returns
If a return is permitted for your order, we will provide instructions for returning the product.
Products should generally be returned:
- Unused
- In their original condition
- With original packaging where applicable
- With all included accessories
However, nothing in this policy is intended to limit any mandatory rights you may have under applicable law.
3. Beauty & Personal Care Products
For hygiene and safety reasons, certain beauty and personal-care products may have restrictions on returns once opened or used, where permitted by applicable law.
If a product is defective, damaged, incomplete, incorrect, or otherwise covered by applicable consumer rights, please contact us so we can review the issue.
4. Refunds
Once your return or issue has been reviewed and approved, we will inform you of the applicable refund process.
Refunds will generally be made using the original payment method where possible.
The time required for the refund to appear in your account may depend on the payment provider or financial institution.
5. Shipping Costs
If an item is returned because it was defective, damaged, incorrect, incomplete, or otherwise qualifies for a remedy under applicable law, we will handle the return process appropriately.
For other permitted returns, any applicable shipping or return costs will be communicated before the return is processed.
6. Items Lost or Damaged During Delivery
If your order arrives damaged or does not arrive as expected, please contact us promptly with your order number and supporting information.
We will investigate the issue with the relevant delivery or fulfillment provider and work toward an appropriate resolution.
7. Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing it.
Because orders may be processed or shipped quickly, cancellation may not always be possible once fulfillment has started.
If the order cannot be cancelled, you may need to follow the applicable return process.
8. How to Contact Us
For return or refund requests, contact:
Email: musabprograms@dialbasis.com
WhatsApp: 03412290721
Please include your order number in your message.
9. Consumer Rights
Nothing in this policy is intended to remove, restrict, or replace any rights or remedies that cannot legally be excluded under applicable law.
Where applicable, consumers may have rights relating to defective, damaged, incomplete, incorrectly described, or otherwise non-conforming goods.
10. Policy Updates
We may update this policy when our store, fulfillment process, or applicable requirements change. The latest version will always be published on this page.